Warranty & Return

Warranty

The warranty provided by SAMM depends on the condition of the item. For stock items, we offer the following warranty periods:

New, 12 months warranty
Refurbished, 12 months warranty
Used, 3 months warranty

For items purchased especially for you, the warranty period may differ; in that case, it will be stated on the quotation and the invoice.

Return Policy in short

Do you want to return the item because you no longer need it, or because it doesn’t meet your requirements?

Is the item a stock item and delivered within the past 30 days? No problem, please contact us for a return form and instructions.
Was the item purchased especially for you from one of our suppliers and delivered within the last 30 days? Then we will work with you to find a solution that suits everyone.

On which products and parts does SAMM-Electronics offer warranty?

The amount of warranty given depends on the condition of the part; New parts come with 12 months warranty, Refurbished parts come with 12 months warranty, Used parts come with 3 months warranty

What does 'used' mean as article condition?

The part is in used and untested condition. It did get a visual inspection and it should be in good working condition. This means the part is ready for shipment immediately and it comes with 3 months ...

Are there any conditions for submitting a guarantee?

A warranty claim must be notified in advance. The warranty claim cannot be older then the warranty given upon purchase.

How do I claim my warranty?

Before returning the item, please contact SAMM-Electronics. We can check if we can help remotely, offer an exchange or provide you with a return form to return the item for warranty review.

What is the return policy of SAMM-Electronics?

For the return policy, see our Terms and Conditions

I am not satisfied with the product. What to do now?

Please contact us by sendig an email to info@samm-electronics.com or contact us by phone at 0031 594 648 997.

Who is responsible for the return costs?

The return costs are paid by the shipping party (the customer).

Do you have a return period?

We apply a return period (cooling-off period) of 30 days.

How do I report a return product?

You will receive a return form after contacting us. This form should be included in the box.

On what basis are you evaluating my return?

The condition of the item will be compared to the condition in which it was shipped upon return.

How do I know if my return has been received and accepted?

Once your product has been received, you will receive feedback about it within 3 working days.

What happens if my return is not accepted by SAMM-Electronics?

If a return is not accepted by SAMM-Electronics, we will contact you to share our findings with you and determine the next steps together.

Who is responsible if a return is damaged?

The responsibility of a return is on the shipping party (the customer).